Adcomm MDU teams up with Servicebots for easy AI customer help

Thursday, December 28, 2023

Adcomm MDU partners with Servicebots to bring AI-driven contact center services across North America, revolutionizing customer interactions.

Adcomm MDU Services, LLC, renowned for its expertise in providing comprehensive TV and high-speed internet solutions through state-of-the-art all-fiber networks to various sectors including residential complexes, hospitality, and healthcare facilities, has recently forged a strategic alliance with Servicebots. This collaboration aims to introduce cutting-edge AI-driven contact center capabilities across North America.

Servicebots, LLC, with its revolutionary “Intelligent Contact Platform,” revolutionizes customer interactions. This platform is equipped with Omnichannel Intelligent Virtual Agents that offer immediate, round-the-clock service without the need for human assistance. Additionally, its Intelligent Virtual Co-pilots provide real-time guidance to live agents during calls. These co-pilots leverage AI-driven conversational analytics to ensure optimal customer engagements.

The array of services provided by Servicebots’ AI technology spans across various domains including contact center management, billing, collections, enhancing customer satisfaction, detailed call analytics, efficient scheduling, reminders, seamless CRM integration, and comprehensive customer support.

Jason Cohen, CEO of Adcomm MDU, expressed his enthusiasm about the partnership, highlighting the transformative potential of AI in customer service. He emphasized that AI-driven systems can outperform traditional methods by offering efficient, cost-effective, and continuous support. This technology not only enhances customer experience through real-time data analysis and performance tracking but also drives down operational costs as the AI systems progressively evolve in understanding client needs.

Adcomm’s collaboration with Servicebots extends beyond partnership; they are also a client, utilizing Servicebots’ services for enhanced customer follow-up and collection services. This partnership presents a financially viable solution for augmenting or replacing conventional contact center services. It caters to a wide range of sectors including ISPs, telecommunications, IT firms, hotel chains, healthcare organizations, legal services, insurance companies, developers, property management firms, and many others.

Carlos Rojas, CEO of Servicebots, acknowledged Adcomm MDU as a vital partner in boosting Servicebots’ market presence in the United States. He recognized Adcomm’s extensive experience and network as pivotal in reaching a diverse array of businesses that could benefit from AI services. Rojas expressed eagerness to expand their services further in both the US and Canadian markets through this collaboration.

« Back to Page