Friday, December 15, 2023
All Nippon Airways (ANA), Japan’s largest airline, has once again received the prestigious 5-Star quality of service designation from SKYTRAX, a globally recognized independent international air transport rating organization. ANA stands out as the sole Japanese airline to maintain this coveted 5-Star rating for an impressive 11 consecutive years, starting from 2013. This remarkable achievement reflects the unwavering dedication, commitment, and exceptional hospitality demonstrated by ANA’s employees on a daily basis.
The “World Airline Star Rating” is the outcome of a comprehensive and meticulous audit, assessing every aspect of an airline’s in-flight and airport service quality standards. The 5-Star designation is reserved for airlines that consistently deliver top-notch service, a distinction held by only 10 airlines worldwide. ANA proudly maintains its position as the sole Japanese carrier to sustain this prestigious rating for an entire decade.
ANA’s consistent high-quality service across all aspects of passenger travel garnered praise from SKYTRAX. The award also acknowledges ANA’s continuous efforts to enhance its products and services, ensuring a safer and more comfortable air travel experience for passengers.
Shinichi Inoue, President and CEO of ANA, expressed his thoughts on this remarkable achievement: “ANA’s recognition with the 5-Star designation by SKYTRAX for over a decade reflects our team’s unwavering commitment to excellence and delivering exceptional service for our customers. As we celebrate this achievement, we will remain steadfast in continuing our efforts for the next ten years and beyond.”
Key Initiatives Highlighted:
ANA remains committed to prioritizing the safety of its customers and employees while delivering the highest quality services and products. In addition to the World Airline Ratings, ANA Group has consistently earned various accolades in categories such as cabin cleanliness, airport services, and staff service excellence over the years.
Monday, January 1, 2024